Good Move USA

Good Move USA currently has our belongings. When they sent movers to pick up our delivery on July 8th, the large 26' truck couldn't make it to our house (there were other ways to get there that we told them about) so they spent 2 days getting a smaller truck. The smaller truck however was a 12' Budget truck, which is a total of 380 cubic feet inside. They knew from our quote that we had 650 cubic feet, which we measured beforehand, so obviously our things wouldn't all fit inside this truck and they had to make a second trip. However when we spoke to Dispatch, they tried to tell us that the truck was actually 15' and 900 cubic feet inside. Budget does not own that size truck. Even their 16' truck is only 650 cubic feet. Afterwords, we sent them video and picture evidence of the 12' truck with time and date stamps, video and audio of their movers on the phone with them on recorded lines saying the second trip would be 150-250 cubic feet. They sent us a confirmation invoice from Budget about a 16' truck (again, still not 900 cubic feet or 15' like they insisted) but the pick-up date for this invoice was the same day that they picked up our belongings. With the kicker being that where they claim they were picking up this "16' truck" was 11 hours away from our house, so it was impossible that that was the actual truck that they used that day and was not the final invoice that should have been the 12' truck. Today (8/29), someone from dispatch finally got back to me. Our delivery is already 3 days past the contracted time so she let us know that we would be paid $30/day until we receive our belongings. But when it came to the cubic footage issue, she said that it was impossible for our "u-haul cube to be 300 cubic feet". I told her that it was a 12' Budget truck that was 380 cubic feet (as Budget has told me) and that I sent evidence. Again she said "it's impossible that it was 300 cubic feet". She told me to file a claim with the claims department.

Move size: 2 Bedroom Home Service cost: $6357

I signed a contract with Movesafe Relocation for a move cross country to NC. I was set up with Good Move USA. Good Move USA charged me thousands of dollars more than I was initially quoted. They held my stuff in their "storage" unit in CO and NM. I called to check on my things and was told they did not have a date yet because of the hurricane. I called a week later and Amanda yells at me on the phone and tells me that I never gave my address so they were storing my things. I told her she had it from day 1, so then she tells me that I didn't pay my up front half on time. Jamaal, the driver, told me that Good Move would call me the next day to pay. They called a few days later and I immediately paid my due balance. When I refused to pay the storage fee Amanda yelled at me and hung up on me 17 times. I had to pay the full balance before they would open the truck and show me my things. When my stuff did arrive they were pulling things off the truck and asking if it was mine. I got about 75% of my stuff that day. It took another month for a few more things to arrive. I never got all of my stuff and they stopped trying to get it to me after the one time. I am simply amazed at the complete lack of customer service. See the pictures of my stuff just thrown in the back of the truck. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5203

We had to relocate abruptly after selling our home more faster than expected, and the movers were quite helpful. They worked with us on short notice and had the whole house packed and relocated in a matter of days. Despite the rush, they treated everything with care, including our antique furniture and precious glassware. Their capacity to work rapidly while maintaining quality stood out. When we arrived at our new apartment, they assisted us in settling in, and everything was in excellent condition. I am grateful for their flexibility and professionalism during a trying period.

Move size: 3 Bedroom Home Service cost: $5400

I had no choice but to relocate during a warm summer, and I was concerned about how things would go. Fortunately, the movers were completely professional.

Despite the severe heat and treacherous circumstances, they arrived on time, fully equipped to deal with the bad weather. They took great pains with my boxes, ensuring that everything was properly wrapped and packaged to avoid water damage. Despite the chilly temperatures, they remained friendly and efficient throughout the day.

I couldn't believe how swiftly they loaded and unloaded everything, despite the snow. Their dedication and hard work made a difficult transition much easier.

Move size: 3 Bedroom Home Service cost: $5333

My apartment building had very restricted parking, yet the movers handled everything very well. They worked around the restricted parking times and moved all of my items fast and efficiently. I was concerned about the logistics, but they handled everything with ease. The workers carefully packed and relocated everything, ensuring that neither my furniture nor the building suffered any damage. Despite the parking issues, they finished the transfer in record time. It was impressive to watch how they handled a difficult circumstance. I really suggest their services, especially if you are suffering similar issues!

Move size: 3 Bedroom Home Service cost: $5333

Terrible. They were a third party used by Guaranteed VanLines so I had no way of knowing who was going to pick up my belongings. I was quoted 3 weeks delivery but after 4 weeks, its still not here with no commitment when it will arrive. The packers showed up at 10:00 at night. After loading my stuff, they demanded another $2,400. After a frustrating call with their dispatcher I found out that my belongings have not even left Arizona-where I lived. Guaranteed VanLines said that they are not responsible. So I guess I just have to hope my things show up eventually.

Move size: Partial Move Service cost: $5700

Moving to a smaller home required significant downsizing, which we found overwhelming. The movers were extremely helpful in this process, not only transporting what we wanted to keep but also assisting in coordinating with a local charity to donate the items we no longer needed. They offered suggestions on how to categorize everything, which made sorting through years of accumulated belongings much easier. Their patience and understanding helped make what seemed like a daunting task into something manageable. We felt supported every step of the way.

Move size: 3 Bedroom Home Service cost: $5344

This team was incredibly flexible and accommodating with my specific needs. I had to make a few last-minute changes, but they adjusted their plans without any hesitation. They helped disassemble and reassemble some of my furniture, and even went out of their way to place items exactly where I wanted them. The movers were polite, respectful, and clearly experienced in handling all types of items. I felt comfortable leaving my belongings in their hands. They truly made a potentially stressful day much easier. I’m grateful for their professionalism and adaptability.

Move size: 3 Bedroom Home Service cost: $5444

With a house full of custom-built furniture, we were concerned about the disassembly and reassembly process, but the movers were pros. They carefully took apart each piece, labeling every part so it would be easy to put back together. At the new house, they reassembled everything with precision, ensuring nothing was wobbly or damaged. Their expertise with complex, custom furniture really put us at ease. If you have unique pieces that need special care, this is the team you want. Every item arrived and was set up flawlessly.

Move size: 3 Bedroom Home Service cost: $5300

A large sectional couch, barely fitting through the front door, was disassembled and packed efficiently by the movers. They made sure not to scratch the walls or damage the upholstery. Upon arrival, the couch was reassembled flawlessly in the new living room, looking as perfect as it did before. Their experience with large, complex furniture pieces was clear from start to finish. No detail was overlooked, and the setup was ideal. Every concern was taken into account, creating a hassle-free experience.

Move size: 3 Bedroom Home Service cost: $5344

Downsizing from a large family home to a cozy townhouse was a big task, but the movers made it feel effortless. They packed everything meticulously, and no items were damaged during transit. Even when things were slightly delayed due to traffic, the crew communicated well and made sure nothing was left behind. Special care was given to fragile glassware and artwork. The move took less time than anticipated, and they worked around the clock to ensure a smooth transition.

Move size: 3 Bedroom Home Service cost: $5300

I had to relocate unexpectedly for a new job and was in a bind to find a reliable moving company on short notice. Good Move USA came through like a true life-saver! I called them just a week before my move, and they were able to accommodate my schedule without any issues. Their team arrived on time and worked quickly to pack up my entire apartment. I was amazed by how efficiently they handled everything, from fragile items to heavy furniture.

During the move, they kept me updated and reassured me that all my belongings were in good hands. When we arrived at my new place, everything was intact and exactly where I wanted it. Good Move USA made what could have been a stressful situation feel completely manageable. I’m so grateful for their excellent service and would highly recommend them to anyone in need of a dependable moving company.

Move size: 3 Bedroom Home Service cost: $5355

We were moving from a large house, and Good Move US Company provided customized moving solutions that made the process easy. They offered extra movers, specialized packing for our oversized furniture, and a larger truck to accommodate all of our belongings. The move took two days due to the size of our home, but the team worked efficiently and stayed on schedule. They made sure everything arrived safely, and I appreciated how they tailored the service to fit our needs.

Move size: 3 Bedroom Home Service cost: $5400

I was in a rush to move due to an urgent work transfer, and Good Move US Company came through with flying colors. Their team was incredibly fast and efficient, completing my entire apartment move in just a few hours. They handled the job with such speed, yet everything was done carefully. It was clear that they had a lot of experience. I was impressed by how they didn’t compromise quality even while working quickly. If you need fast movers, Good Move US Company is the one to call.

Move size: 3 Bedroom Home Service cost: $5333

I recently used their services for a long-distance move, and they really delivered! From the initial moving quote to the final drop-off, everything was handled with precision. They arrived on time, packed everything securely, and delivered it all without delay. They even helped with unpacking some of my larger furniture pieces. I appreciate their attention to detail and commitment to a smooth relocation. If you’re planning a cross-country move, these movers are definitely the way to go.

Move size: 3 Bedroom Home Service cost: $5477

We needed reliable movers for a cross-country relocation and found these guys through great moving company reviews. From start to finish, the experience was excellent. The movers were efficient, and they ensured that all our belongings were well protected with quality packing supplies. The communication was top-notch, keeping us informed every step of the way. I was impressed by their professionalism and how they handled the logistics of a long-distance move. Definitely worth considering for anyone planning interstate or cross-country relocation.

Move size: 3 Bedroom Home Service cost: $5376

Good Move USA made my long-distance move a lot less stressful. Their team was friendly and very professional throughout the entire process. They packed everything carefully, and even though it was a cross-country move, my belongings arrived safely and on time. The movers were efficient, and they made sure to address any questions I had. I couldn’t have asked for better service or better movers. I’ll definitely recommend them to anyone looking for reliable moving services for a long-distance move!

Move size: 3 Bedroom Home Service cost: $5400

The crew’s professionalism and hard work made a huge difference during my move. They arrived on time and worked efficiently to pack and load all my belongings. Their careful handling of fragile items and furniture was much appreciated. I was impressed by their ability to navigate tight spaces and challenging layouts with ease. The team’s friendly attitude and willingness to help made the experience much more pleasant. They kept me informed throughout the process and completed the move on time. The pricing was fair and transparent, with no hidden costs. I’m so grateful for their help and would use their services again.

Move size: 3 Bedroom Home Service cost: $5902