Good Move USA

Good Move USA currently has our belongings. When they sent movers to pick up our delivery on July 8th, the large 26' truck couldn't make it to our house (there were other ways to get there that we told them about) so they spent 2 days getting a smaller truck. The smaller truck however was a 12' Budget truck, which is a total of 380 cubic feet inside. They knew from our quote that we had 650 cubic feet, which we measured beforehand, so obviously our things wouldn't all fit inside this truck and they had to make a second trip. However when we spoke to Dispatch, they tried to tell us that the truck was actually 15' and 900 cubic feet inside. Budget does not own that size truck. Even their 16' truck is only 650 cubic feet. Afterwords, we sent them video and picture evidence of the 12' truck with time and date stamps, video and audio of their movers on the phone with them on recorded lines saying the second trip would be 150-250 cubic feet. They sent us a confirmation invoice from Budget about a 16' truck (again, still not 900 cubic feet or 15' like they insisted) but the pick-up date for this invoice was the same day that they picked up our belongings. With the kicker being that where they claim they were picking up this "16' truck" was 11 hours away from our house, so it was impossible that that was the actual truck that they used that day and was not the final invoice that should have been the 12' truck. Today (8/29), someone from dispatch finally got back to me. Our delivery is already 3 days past the contracted time so she let us know that we would be paid $30/day until we receive our belongings. But when it came to the cubic footage issue, she said that it was impossible for our "u-haul cube to be 300 cubic feet". I told her that it was a 12' Budget truck that was 380 cubic feet (as Budget has told me) and that I sent evidence. Again she said "it's impossible that it was 300 cubic feet". She told me to file a claim with the claims department.

Move size: 2 Bedroom Home Service cost: $6357

I signed a contract with Movesafe Relocation for a move cross country to NC. I was set up with Good Move USA. Good Move USA charged me thousands of dollars more than I was initially quoted. They held my stuff in their "storage" unit in CO and NM. I called to check on my things and was told they did not have a date yet because of the hurricane. I called a week later and Amanda yells at me on the phone and tells me that I never gave my address so they were storing my things. I told her she had it from day 1, so then she tells me that I didn't pay my up front half on time. Jamaal, the driver, told me that Good Move would call me the next day to pay. They called a few days later and I immediately paid my due balance. When I refused to pay the storage fee Amanda yelled at me and hung up on me 17 times. I had to pay the full balance before they would open the truck and show me my things. When my stuff did arrive they were pulling things off the truck and asking if it was mine. I got about 75% of my stuff that day. It took another month for a few more things to arrive. I never got all of my stuff and they stopped trying to get it to me after the one time. I am simply amazed at the complete lack of customer service. See the pictures of my stuff just thrown in the back of the truck. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5203

Like President Biden said with regards to Iran the other day: DON'T!!! Do not use this company. Ever.

Without going into details over what happened with our move back in Spring 2022 (and yes, it has taken me this long to get to a point where my blood does not boil when I recall the day of the move), I will provide a few words that describe my experience with this company:

Blackmail, bait and switch, dishonest, verbally threatening and abusive, unrelentless in their pursuit of "winning" in their scam.

I am a fighter too, but at the end of the day Good Move won the battle with my credit card company to keep my $400 moving deposit. Thankfully, that is all I lost along with my time and blood pressure spikes whenever I think of this experience. I am an extremely honest person and I even considered flying back to Denver and filing with small claims court.

Good Move came to do the move, immediately told us we needed to pay more, argued with us about the price, verbally threatened us with legal action and left us there with our belongings. We rented a truck and did the move ourselves.

Don't!

Move size: Studio Service cost: $1615

I was in a hurry to move and went through a company that connected me to Good Moves USA, but let me clarify. Similarly to what seems like everyone who left a bad review had to pay more, I was quoted a certain amount, guaranteed a certain pick up time and was left confused and worried. Then the movers arrived. I found out through them, I messed up and the company I thought I went through were a scam of brokers. All the negative aspects I dealt with were because I didn't get to directly deal with Good Moves USA myself. I genuinely wish I skipped the brokers, but it is what it is. This company, handled my anxiety over the move with grace, gave a clear explanation of why they were late, explained the price increase thourougly and even worked with me when I couldn't cover the rest in cash, I was able to use Zelle. In almost no time at all, my stuff was packed and ready to go. Every step that I've felt anxious about has been dealt with professionally, I really do recommed this company, it's not their fault I was scammed by the brokers and again, they pointed it out and explained why everything would increase, they were reasonable considering they had to step in and deal with a customer directly who was screwed over by someone else.

Move size: 2 Bedroom Home Service cost: $4561

We had to relocate abruptly after selling our home more faster than expected, and the movers were quite helpful. They worked with us on short notice and had the whole house packed and relocated in a matter of days. Despite the rush, they treated everything with care, including our antique furniture and precious glassware. Their capacity to work rapidly while maintaining quality stood out. When we arrived at our new apartment, they assisted us in settling in, and everything was in excellent condition. I am grateful for their flexibility and professionalism during a trying period.

Move size: 3 Bedroom Home Service cost: $5400

I had no choice but to relocate during a warm summer, and I was concerned about how things would go. Fortunately, the movers were completely professional.

Despite the severe heat and treacherous circumstances, they arrived on time, fully equipped to deal with the bad weather. They took great pains with my boxes, ensuring that everything was properly wrapped and packaged to avoid water damage. Despite the chilly temperatures, they remained friendly and efficient throughout the day.

I couldn't believe how swiftly they loaded and unloaded everything, despite the snow. Their dedication and hard work made a difficult transition much easier.

Move size: 3 Bedroom Home Service cost: $5333

My apartment building had very restricted parking, yet the movers handled everything very well. They worked around the restricted parking times and moved all of my items fast and efficiently. I was concerned about the logistics, but they handled everything with ease. The workers carefully packed and relocated everything, ensuring that neither my furniture nor the building suffered any damage. Despite the parking issues, they finished the transfer in record time. It was impressive to watch how they handled a difficult circumstance. I really suggest their services, especially if you are suffering similar issues!

Move size: 3 Bedroom Home Service cost: $5333